Field Collection and Audit Officer

Summary about this job

Detail information about job Field Collection and Audit Officer. Terms and conditions vacancy

• Get out of the office and into the field!
• Focus on collections and debt recovery | Lots of customer liaison
• ASX listed blue chip organisation | Global market leader

• Get out of the office and into the field! 
• Focus on collections and debt recovery | Lots of customer liaison
• ASX listed blue chip organization | Global market leader

Are you an experienced Collections and/or Audit Officer looking to join a global ASX listed organisation and take the next step in your career?

As part of the Sales and Service team, your role will be to identify assets (pallets, containers, crates) in the control/possession of clients or third parties, establish the identity of any equipment hirer and recover the assets not on hire. This role will be based out of our Lidcombe office, and reports directly to the Regional Manager, Sales.

The key responsibilities of this role include:

• Actively engage with internal and external stakeholders to identify at risk accounts and proactively manage pallets, crates and containers to ensure ownership is retained by CHEP
• Use multiple data sources including SAP, internal reports, customer management system and external surveillance to proactively manage pallets, crates, containers to ensure customer accounts accurately reflect usage
• Complete onsite customer and trading partner audits / stock-takes and reconciliations of pallets, crates, containers
• Provide written reports and data to substantiate or dispute customer claims and assist with the preparation of formal investigation reports and legal documentation
• Develop internal reports and metrics for internal management to enable tracking and visualisation of key metrics and data
• Identifying ways to resolve issues / disputes for customers and recommend solutions where possible to meet both CHEP and customer requirements
• Ensure monthly targets are achieved and continually improve the efficiency and effectiveness of internal collection processes, systems and procedures

The ideal candidate will possess the following skills, experience and qualifications:

• Bachelor level qualification in Business, Logistics, Supply Chain, Commerce or related area (desirable)
• Solid collections or debt recovery experience
• Experience in dispute resolution and managing conflict
• The ability to quickly build rapport with customers and other stakeholders
• An ability to learn and implement new skills as the need arises
• Ability to work effectively both autonomously and as part of a team
• A highly motivated and proactive approach
• Strong data analytics and attention to detail
• Intermediate computer skills
• A valid driving licence

About CHEP

CHEP is a global leader in supply chain logistics employing more than 14,000 people in 60+ countries. More than 300,000 supply chains choose to utilize CHEP products and solutions to optimize efficiencies and eliminate waste throughout the world. CHEP’s “share and reuse” core business offering pioneered the shared and circular economies more than 50 years ago. Today, the company provides consultative solutions surrounding the efficient and sustainable movement of goods—and manages a global pool of 300 million pallets and containers shared and reused by growers, raw material suppliers, manufacturers, wholesalers and retailers to produce, warehouse, transport and merchandise consumer and industrial goods.

CHEP Australia offers a range of employee benefits including a competitive salary, fully maintained company vehicle, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.  CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience

Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

Join our team to be part of an international growth company with an advanced business model. You’ll be working for a company that is changing the way goods get to market. You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight. You’ll be working for the good of humanity.

Interested? To apply please click the ‘Apply Now’ button below.  Please include a covering letter with your resume outlining how your skills, qualifications and experience address the above criteria.

Agencies please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.