Customer Service Coordinator - Dispatch
A leading brand name supplier of luxury home furniture in the domestic and international market are seeking a Customer Service Coordinator.
Summary about this job
Customer Service - Call Centre
Company: FutureYou
Location: Sydney
Work type: Full Time
Salary: $48 p/a + super
Phone: +61-2-6881-4398
Fax: +61-3-9841-5146
E-mail: n\a
Site: n\a
Detail information about job Customer Service Coordinator - Dispatch. Terms and conditions vacancy
- Work with a luxurious retail brand
- Excellent opportunity to work in a head office role
- Exceptional Customer Service - Immediate start
Our client is a leading brand name supplier of luxury home furniture in the domestic and international market. They are seeking a Customer Service Coordinator to join their dispatch team ASAP! You will be joining a fast-paced and rewarding environment based in Sydney Inner-West. This role is an integral part of the business and you will need to be experienced in the provision of high level of customer service.
Client Details
Our clients business is built on their extraordinary style, immaculate workmanship and exceptional value for their beautiful home furniture. Their business and customer service philosophy has contributed to their remarkable growth.
Description
The role of the Customer Service Coordinator - Dispatch is to provide an exceptional service to our customers in relation to order delivery, satisfaction and payment collections. The candidate will be required to provide office support to the dispatch team.
- Provide a high-level of customer service, over the phone and occasionally in person
- Conduct data entry - including payments, customer details and customer requests
- Manage in-bound calls
- Coordinate delivery service with customers and colleagues in the depot
- Liaise with customer service department regarding operational issues
- Handle customer enquiries and complaints
- Provide office administration support to dispatch team
Profile
Candidates should be dedicated to building customer loyalty through exceptional customer service, demonstrate outstanding communication skills, and be a collaborative team player.
Selection Criteria:
- Customer service experience
- Administration and organisational skills
- Ability to work in a fast-paced, dynamic environment
- Outstanding communication skills
- Excellent telephone manner
- SAP experience preferred but not essential
Job Offer
- Opportunity to develop your career in a budding organisation
- Work with a growing team in a supportive environment
- $48,000 p/a + super
Do you have exceptional customer service skills and want to excel your career in a head office role? This role is for you!
To apply for this position, please click the 'Apply Now' button below. For a confidential discussion, please contact Alanagh Hunt on 02 9195 2950.