Advice Team Leader
• Contact Centre Team Leader • Fantastic career opportunities • Reputable aged care organisation
Summary about this job
Supervisors/Team Leaders
Company: Regis
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-6959-4462
Fax: +61-2-3349-6850
E-mail: n\a
Site: n\a
Detail information about job Advice Team Leader. Terms and conditions vacancy
Regis is more than a great company to work for, it’s a way of life that offers genuine opportunities for people to expand their horizons and realise their potential. Our size, reputation and growth ensures every employee has ready access to financial, professional development, recognition and wellbeing benefits that are second to none.
We are currently looking for a full time Team Leader to work at our Regis Head Office in Armadale in the Advice team. As the Team Leader of the Advice team, you will be responsible for assisting the Advice Manager with daily operation of the Regis Advice Call Centre. Some of the main duties of this role include daily supervision of the Advice team, allocating tasks, motivating, coaching, training, problem solving, performance analysis, reporting and staff development.
Your role:
- To provide direction and communication to the team so that calls are answered in a timely, efficient and knowledge manner
- Maintaining a strong team culture and supportive work environment
- Monitor the Advice Call Centre’s schedule adherence
- Provide continual evaluation of process and procedures to identify any need for improvement
- Provide performance stats and feedback to the Advice Manager and to the team
- Escalate performance issues to the Advice Manager
You will have:
- Preferably experience in a similar role
- Exceptional customer service experience and focus
- Intermediate computer skills
- Excellent communication skills
- Excellent sales skills
Employee Benefits
As part of the Regis family, you will have access to a range of employee benefits including, but not limited to:
- Well-structured training specific to Regis that sets you up for success
- Financial studies assistance support to enable you to continue to develop
- Access to a structured 4 week on-boarding program
- Individually tailored development plan
- Access to discounted health care, gym memberships and free influenza immunisation
- Appreciation and a warm smile every day at work
If you are interested in learning more about Regis, please visit our website at www.regis.com.au For Career specific information please visitwww.regiscareers.com.au
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Regis is living, the support you need.