Client Services Consultant
We've got a lot to offer our clients and our consultants are tasked with contacting them primarily by phone. Great team environment and location.
Summary about this job
Customer Service - Call Centre
Company: JLF Corporation
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-7072-8359
Fax: +61-2-8002-8308
E-mail: n\a
Site: n\a
Detail information about job Client Services Consultant. Terms and conditions vacancy
JLF Group is a national developer of residential land, established and successful for over 30 years. JLF offers integrated services in funds management, property development, financial planning and property investment through key business units.
We are expanding our Client Services Team and searching for a highly motivated and professional individual. Based at our South Melbourne office, the Client Services Consultant will join the existing team to:
- Contact clients and initiate portfolio reviews, client events and other duties as directed all designed to further engage with our clients
- Support the regional team in client engagement, booking meetings, client updates, reporting etc.
- Be immersed in the process and learn all aspects of this busy channel
- Utilise CRM system to record and update data to ensure integrity and provide reporting, including administrative duties as required
- Engage with clients via various channels to further develop client relationships and uncover additional opportunities
- Make at least 100 calls a day interacting with our large client base
The successful candidate must be able to demonstrate:
- A confident and outgoing personality with excellent verbal communication
- Exceptional phone manner and disposition
- The ability to work under pressure, meet deadlines and KPI targets
- Be exceptionally organised with a high attention to detail
- Computer literate, proficient with Microsoft Office suite, CRM software and use other technology as required
- Must be completely at ease on the phone with clients as well as interacting with internal key stakeholders
- Work well in a team environment, be a contributor and proactive
- A strong phone manner that you've refined from call centre, outbound contact, phone based roles
On offer is a competitive base plus commission potential.
If you believe you have what it takes to join our team providing exceptional client service outcomes, and you are not one bit afraid of making lots of calls, then let's discuss this opportunity and your fit for the role further.
Here's what you need to do. Email your resume and covering letter outlining your prior experience and relevant client services roles directly to [email protected]