Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

• Publicly listed Australasian Organisation
• Leading innovator of Flexible packaging solutions
• Supportive and flexible team environment

At Amcor, we are a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products.  Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services.  The company's 35,000 people generate more than US$9 billion in sales from operations that span 200-plus locations in more than 40 countries

Reporting to the Customer Service Team Leader, an opportunity has become available for a Key Account Coordinator to join the team at our Moorabbin facility.

This is a 6 month contract role.

You will be part of a team who are on a journey to out-performance through service excellence innovation.

The Key Account Coordinator will be responsible for:

• Managing the order process including receiving and processing orders, forecasts and item maintenance
• Respond to customer enquiries in a timely and professional manner (including orders, credits/invoicing, NCRs/quality, tooling, delivery date, pricing, production/despatch status, transport, DIFOT, order history, new business queries)
• Liaising with internal customers to achieve desired results
• Managing aged inventory and DIFOT on specified accounts
• Liaise with cross functional team to maintain up to date data and cleanse data where required
• Actively contribute to continuous improvement.

To be successful in this role you will ideally have or be:

• Experience using Microsoft Office
• QAD and Syteline nice to have but not necessary
• A self-starter with a strong results orientation and attention to detail
• The ability to relate to people across all levels
• Strong negotiation and listening skills
• A good communicator
• Comfortable with change and drive for CI.

This is an excellent opportunity for an individual to join a world leading organisation and progress your career in Customer Service. Salary package on offer is dependent on skills and experience of the right individual. This role is a 6 month fixed term position based in Moorabbin, VIC.