Customer Service Representative - FMCG

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Representative - FMCG

Rewarding role for a customer focused achiever, working for a leading supplier to the retail & food service industries Australia / New Zealand Wide.

Summary about this job

Customer Service - Call Centre

Company: Shortlist Recruitment

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-1831-3243

Fax: +61-3-6674-1120

E-mail: n\a

Site:

Detail information about job Customer Service Representative - FMCG. Terms and conditions vacancy

  • Long established, successful FMCG company.
  • Mon to Fri, 38 hrs. week - Admin tasks / Assistant to Account Manager
  • Good Computer Literacy & Excel skills. Well organised, professional manner
Company
This company is a leading supplier of continental smallgoods to the retail and food service industries across Australia, including the major supermarket chains and host of specialty outlets.
  
Founded over 80 years ago, their focus on traditional processing methods using state-of-the-art facilities and superior product quality has earned them an outstanding reputation that has underpinned their ongoing growth.
  
With 350 employees across two Melbourne locations, the company places much emphasis on its people and adopts an employee supportive policy.
  
They are seeking a highly capable person to join the friendly team at their Clayton office.
  
Role
This is a Monday to Friday, 38 hours per week position reporting to the Account Manager. Its major responsibility is day to day running of order processing / stock movement / reporting & assisting account manager with requirements and potential role cover.
  
Thorough training will be provided.
  
Other tasks include:
 Processing sales orders received by phone, fax or email
  • Providing customer service to major supermarkets/foodservice/wholesalers
  • Managing stock - monitoring use by dates
  • Actioning Reports / Complaints / Credits
  • Handling customer credits
  • Various administration tasks
Candidate
The ideal candidate will possess experience with customer service and possess good computer skills.
  
The key factor is energy and an unrelenting focus on achieving targeted results! 
  
Other skills and personal attributes essential for success in the role include:
  • The ability to build rapport with customers, ultimately translating to sales
  • Well-developed interpersonal skills
  • Fluent written & verbal English communication skills
  • Excellent organisation capability - prioritising time to meet deadlines in a fast paced, dynamic environment
  • The ability to operate with a high degree of autonomy
  • Proficient with Excel, Word and Outlook
  • A strong work ethic and willingness to learn new procedures etc
  • A positive, flexible team player attitude
  • The ability to absorb new / additional information and react quickly and accordingly
Remuneration
The salary on offer will attract high calibre people and will be based on the skills and experience of the successful candidate.
  
Apply
Please include a cover letter addressing the selection criteria with your resume in your application. Candidates who best meet the criteria will be contacted for further information prior to interview.

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