Digital Banking Customer Service Specialist

Summary about this job

Detail information about job Digital Banking Customer Service Specialist. Terms and conditions vacancy

• Entry level role with full training provided.
• Huge career opportunity into a wide range of banking roles
• $57k + Super. Epping location, moving to Concord late 2018

Support Digital Banking customers at one of the most loved banks in Australia.

Your new company
This big4bank is one of the most loved and oldest banks in Australia. They are well recognised for being the leader in their class for customer experience as well as their focus on innovation and the community.

With operations primarily based in Sydney, this offers you huge career opportunity to progress or to diversify your career at one of the biggest and most successful banks in Australia.

This is a great place for someone who is looking to embark on a career in banking, where your career will be developed from day one through world class training and development.

Your new role
As a Digital Essentials Banker, you’ll be working in an inbound contact centre environment and be responsible for:

• Building great relationships with customers and deepening customer relationships by providing value ads at every opportunity.
• Handling a variety of queries from digital baking customers troubleshooting technical issues regarding online platforms, including business and corporate web platforms.
• You’ll also handle a range of ad-hoc requests and queries, and whilst assisting with service requests, you will build a genuine understanding of their banking needs to provide a service that goes above and beyond what is expected

This is a fantastic entry level role that offers you a great deal of variety. If you’re looking for somewhere to start out, where you can apply your skills in an environment that will offer you support and training, this is a great place to launch or continue your career in banking.

What you'll need to succeed

• We are open to the experience you come with, as full training is provided
• Strong customer service and rapport building skills
• A clear focus on the customer, a passion for service delivery, and a clear willingness to go the extra mile for people
• A flexible attitude, willing to be trained and coached, as well as being positive about feedback and developing your skills

What you'll get in return

• You'll get top class training and development, and you'll have the opportunity to develop your career from 12-18 months onwards into a wide range of areas. Whether it’s a more senior level role or working in different business lines, or into retail banking or relationship management, the world is your oyster.
• Above market salary between $54-$57k + super, depending on experience.
• Hours - Monday to Friday 7am-9pm roster working 37.5 hrs per week. (Flexibility to work Saturday’s will be required from 9-5)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call Hays on 02 8226 9600 for further information.