Client Services (Roles for Uni Students - 4+ Days a Week)

Summary about this job

Detail information about job Client Services (Roles for Uni Students - 4+ Days a Week). Terms and conditions vacancy

• Rare innovative & national organisation
• Exceptionally talented & dedicated team
• Excellent culture & opportunity for progression

About smile.com.au

smile.com.au is a dynamic and disruptive organisation with a young, talented and passionate team. Our mission is to improve healthcare by making quality healthcare more accessible for the people of Australia. smile.com.au is experiencing rapid growth as a result of innovation, creative strategies and a mission focused team.

Primary Purpose

There's an exciting future at smile.com.au  So, to support the ongoing growth of smile.com.au we're looking for an intelligent, driven, dependable, trustworthy, organised and proactive Client Services Representative fascinated by business and contributing immensely to a mission that improves the lives of Aussies.

The candidate will have the opportunity to be part of a growing organisation in an exciting phase and participate and contribute to different areas of the organisation. The successful candidate would be motivated to learn and develop a variety of skills and be available for at least 4 or 5 days a week (Mon-Fri / 32 - 40 hrs a week).

Duties & Responsibilities

• Provide professional customer service to existing and potential members
• Review, monitor and process applications
• Provide timely and accurate responses to existing and potential members via phone and email
• Develop and maintain an in-depth working knowledge of all products, services and processes
• Managing and updating the CRM
• Manage a large variety of processes to ensure smooth running of services
• Ordering stock, reporting and invoicing
• Provide input to help mould business direction, culture and corporate learning
• Work closely with management to prioritise member goals and needs
• Actively contributing to the identification of opportunities for improvement
• Continually search, identify and suggest opportunities for business process improvement to increase efficiency and revenue

Relevant Experience

• Experience in problem solving and finding solutions independently
• Experience in customer service and sales assistance
• Experience with Microsoft Office applications
• Experience building strong working relationships
• Experience working with deadlines

Education & Qualifications

• Achieved OP 1 - 5 or ATAR 92 - 99.95 in high school
• Enrolled in a degree/s in law, engineering, business, commerce, maths, science, psychology, arts or associated degrees

Essential Skill Set

• Fast learner
• Excellent command of the English language 
• Well spoken, well written and well presented
• Microsoft Office skills are essential
• Previous high level of customer service experience
• Coaching, management and leadership skills
• Excellent communication skills
• Strong problem solving skills and ability to think laterally
• Attention to detail even in high pressure situations
• Be an active team player but also able to work independently
• Self-motivated and work with minimum supervision
• Enjoys being highly organised
• Reliable and ethical 
• Impeccable time management
• Excellent multi-tasking and organisational skills
• Persuasive, encouraging and motivating

Your cover letter should include your OP or ATAR achieved at school and the days and times you're available. Applications close Friday, 20 July 2018.