Collections Manager
A hands-on management role, developing and leading a small consumer collections team in one of Australia’s fastest growing companies.
Summary about this job
Collections
Company: Credit Repair Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-2315-8463
Fax: +61-8-1320-1107
E-mail: n\a
Site: n\a
Detail information about job Collections Manager. Terms and conditions vacancy
- Industry leader | Growing company
- Fantastic culture and management team
- Liverpool location (close to M5/M7/public transport)
About us
With more than 13 years experience in the credit repair and debt solutions industry, Credit Repair Australia is the highest regarded name in the industry. We offer solutions to people with bad credit ratings and debt issues and are passionate about providing the right service to the right person at the right time.
We have a strong supportive management team that is committed to working within a transparent and collaborative framework.
The Role
As the Collections Manager, you will report directly to a member of the Executive Team and be responsible for the company’s outstanding accounts receivables ledger, the collections strategy and managing the collections team. You will use your collections experience and work collaboratively with your team of 10 collectors to maximise the recovery from the company’s debtors across a number of products. Your expertise in problem solving, analytical and people skills, desire to achieve results will lead your team and impact the performance of an important business unit.
Skills & Experience
Demonstrated experience managing and developing high performing small collections teams working with consumer accounts including:
- Strong knowledge and understanding of the ASIC/ACCC Debt Collection Guidelines, consumer insolvency and financial hardship
- Proven knowledge of strategies to maximise the recovery of outstanding consumer debt in a contact centre environment
- Understanding of collection support tools which include predictive dialler, SMS broadcast and interactive voice response (IVR)
- Extensive experience mentoring, developing and performance managing employees
- Strong communication skills and an ability to work collaboratively with employees and other management
- Strong ethical principles and ability to understand other people, what motivates them and how to work cooperatively with them
- High drive and determination to achieve results
- Tertiary qualifications in management and/or finance would be advantageous
*Please note only shortlisted applicants will be contacted and our company is required to obtain a National police check and credit check for all employees