Sales and Service Consultant - Work From Home

Summary about this job

Detail information about job Sales and Service Consultant - Work From Home. Terms and conditions vacancy

• Opportunity to work on weekends
• Opportunity to work from home
• Working for a leading insurer

Assist in the growth and retention of core business, by delivering exceptional customer service.

Your new company
Work for one of Australia's leading and best regarded insurance companies to support their customers. An inclusive work culture that is built to see their employees grow and thrive within the business.


Your new role
• Respond to inbound customer telephone calls and on some occasions,
initiate customer calls
• Ask the right questions to uncover customer needs with the view of
generating a sale
• Provide customers with correct information
• Take steps to retain customers
• Resolve customer inquiries quickly, efficiently and to a high standard
• Up-sell options by promoting benefits to the customer based on their needs
• Sell the benefits of IAG products and try to make a sale during interaction
with customer
• Generate leads for other business units
• Cross sell IAG insurance products
• Maintain policies and change details as needed
• Maintain accuracy of customer data
• Process payments from customers
• Handle customer concerns and objections
• Adhere to underwriting guidelines
• Adhere to compliance guidelines when conducting business with customers
• Follow best practice procedures
• Participate in weekly and monthly coaching


What you'll need to succeed

• Demonstrated ability to show professionalism towards customers
• Strong interpersonal skills
• The ability to problem solve effectively and independently
• The ability to work within a fast paced high volume customer contact environment
• You will need to have sound computer literacy
• Would suit someone with a background in retail, hospitality, contact centres or even a recent University Graduate

• A positive attitude and open mind to change

What you'll get in return

• Competitive salary
• 13% superannuation
• Performance bonus
• 50% insurance discounts
• Shift loadings for weekend shifts
• Comprehensive paid training
• Recognition and reward program
• Supplier discounts
• Employee share plan
• Flexible work and leave options

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.