Customer Service Team Leader
12 month contract, Team Leader for a Customer Service team, Based in Geelong, Quick turn around
Summary about this job
Supervisors/Team Leaders
Company: Hays Contact Centres
Location: South West Coast VIC
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-1880-1763
Fax: +61-2-9623-9782
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader. Terms and conditions vacancy
- Full Time Hours
- Quick Turn Around
- Geelong Based
12 month contract, Team Leader for a Customer Service team, Based in Geelong, Quick turn around
Your new company
Be immersed in a fast paced organisation in a Team Leader Position. Located in Geelong, if you are immediately available this is an excellent opportunity for you. Based in Geelong for over 10 years, Hays Recruitment are the only preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong, Ballarat, Horsham, Warrnambool and Western Victoria.
Your new role
Your day to day responsibilities include (but are not limited to) managing the customer service team, providing hands on training and support, driving new processes and procedures. Liaising with internal and external stakeholders, managing performance, reporting and KPI's.
What you'll need to succeed
- An Understanding of, and experience in a high volume contact centre environment
- Ability to drive high performance culture within a team with focus on delivering a great customer experience at every touch point.
- Ability to strike a balance between people and business needs
- Demonstrated leadership experience including coaching, developing and motivating a team
- Ability to work efficiently whilst managing multiple tasks
- Exceptional written & verbal communication skills including report analysis and interpretation
- Solid customer service focus including a drive to innovate and improve processes
- Excellent attention to detail
- Strong skills utilising MS Office
What you'll get in return
This position is a 12 month assignment with ongoing potential, should you meet the job and business requirements. With an attractive hourly rate, excellent working conditions and an opportunity to mange a motivate and dedicated team. As well as:
- Weekly pay cycles
- 24/7 online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Nominated choice of superannuation fund for PAYG employees
- No invoicing required for Pty Ltd holders
- Regular contact and post-placement care with Geelong based consultants throughout the duration of your assignment.
What you need to do now
At Hays, we take your privacy seriously. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV via our secure portal. Resumes emailed directly will not be stored or considered. If this role isn't quite right for you, but you are looking for a new position in Contact Centres please contact Lucy Brennan at Hays Geelong on [email protected]