2x Inbound Team Leaders | Customer Service | Iconic Brand!!

Summary about this job

Detail information about job 2x Inbound Team Leaders | Customer Service | Iconic Brand!!. Terms and conditions vacancy

• Coach, mentor & drive your team to continued success
• Drive business improvement through innovation
• Customer Centric Centre of Excellence

Woolworths is one of THE most recognised brands in Australia and synonymous with exceptional service. Due to the expansion of the purpose built Contact Centre based in Mascot,  a number of exciting opportunities have arisen to join the Leadership Team in the capacity of Team Leader.

Working within a high performance team culture, your will be responsible is for continuing to foster an ethos that breeds success and delivers the highest levels of service.

You will be supported on your career journey through both formal and informal training to ensure you are able to continuously provide service level improvements in all facets of your role, whilst working with some of the best in the industry as they lead you to dizzying heights of success.
 
To be successful in the role, your key strengths will be:

• Mentoring, coaching and developing team members
• Understanding and implementing performance improvement plans
• Delivering campaign targets
• Driving a high performance culture
• Developing innovative motivational practices
• Improving business performance and processes
• Developing close working relationships internally and externally
• Driving company values, policies & procedures
• Ensuring performance standards are met
• Consistently meeting KPI's and quality standards

 
You will need to have proven local experience as a Team Leader coupled with a successful track record in ensuring that your team achieve targets ad KPI's.

You will take pride in working for a business in which true service values matter.

These opportunities offer a competitive remuneration package inclusive of performance based incentives, coupled with staff discount across a number of areas such as petrol, groceries, insurances and MORE!
 
If you believe you have the skills and attributes to join this dynamic an fast paced environment, the we want to hear from YOU.
 
Apply NOW for a confidential discussion on where this opportunity can lead to