Customer Relations Representative
Would you love a job where you can make a difference to the health & well-being of pets, people & livestock? Then APPLY NOW!
Summary about this job
Customer Service - Call Centre
Company: IDEXX Laboratories Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-7088-4189
Fax: +61-2-5599-7071
E-mail: n\a
Site: n\a
Detail information about job Customer Relations Representative. Terms and conditions vacancy
- Do you enjoy the rewarding feeling when you know you’ve helped someone?
- Is your motto to exceed the expectations of customers?
- Would you love a job where you are the first point of contact for customers?
With 7,000 people and one global focus to enhance the health and well-being of pets, people and livestock.
We are passionate about what we do at IDEXX - and why wouldn't we be? When you're working together to raise the standard of care for companion animals, helping to keep our livestock population around the globe healthy and free of disease and making drinking water safe for billions of people it's no wonder that what we do is more than just a job. There's an energy across IDEXX that is contagious - where caring and committed people come together for the benefit of our wider communities.
The Customer Service Team is the first point of contact for our reference laboratory customers, responding to all enquiries to ensure they receive a superior customer experience and proactively reaching out to educate and raise awareness about our IDEXX laboratory services.
Reporting to the Customer Service Manager and working on a rotating roster Monday to Saturday, 7am to 7:30pm, this national customer service role is responsible for:
- handling all enquiries and requests from veterinary clinics in a professional manner;
- advising customers of results of completed tests;
- proactively engaging with and educating customers through regular outbound phone contact;
- responding to issues to ensure complete customer satisfaction.
To be a success in this role you must have a passion for customer service, experience in a telephone/PC-based customer service environment with inbound and outbound calls, attention to detail and an ability to prioritise constantly changing and competing deadlines.
If you thrive on working in a busy, deadline driven team environment, relish the challenge of providing ‘best-in-class’ service and are happy working on a rotating roster then please apply now.