Call Centre - Virtual Receptionist - Work from Home
Virtual Receptionist - High Volumes of Short Calls. Taking Messages, Transferring Calls, Booking Appointments, Customer Service. Work from Home
Summary about this job
Customer Service - Call Centre
Company: Your Phones Covered
Location: Sydney
Work type: Full Time
Salary: $40,000 - $49,999
Phone: +61-8-4586-6800
Fax: +61-2-2594-5461
E-mail: n\a
Site: n\a
Detail information about job Call Centre - Virtual Receptionist - Work from Home. Terms and conditions vacancy
-
Work from Home
-
Permanent Full Time Position
-
MUST be available to work between 8:30am to 8:00pm weekdays and 8:30 to 3:00pm Saturdays
Who We Are Looking For
We are looking for someone who is both a team player and someone we can trust to work unsupervised. We have a tight knit team that prides itself on delivering perfect call answering for our clients every time. We are not the cheapest and therefore we aim to be the best.
This is a serious position in a serious company. We are not looking for people who are unreliable or unprofessional. We are looking for a long-term hire and someone who can potentially grow with a growing company.
Daily Duties
Your daily duties will be answering clients telephone calls and managing their callers. This includes activities such as – taking messages, transferring calls, booking appointments, etc. This requires common sense and someone who understands how valuable these calls are to our clients. The Caller and the Client don't really care if you are having a difficult day – sorry.
To Be Successful
People who we have seen be successful with us – enjoy being busy (it can be 40 calls an hour at busy times, busy switchboard operators), understand the value of the Caller (ex-telesales people appreciate the value of a sale / lead) and will be happy to be flexible to help both the company and your team when it is necessary.
Skills You Need
You will need to have a high degree of common sense, problem solving skills, able to think on your feet, be very computer literate, be able to speak and write English fluently, be able to cope with high volumes of calls at times (and lower volumes when it is quiet) and to be dedicated to trying to deliver perfect results every time.
Work From Home
IF you want to work from home you will need an office space that meets WHS Standards AND an excellent quality internet connection – all other IT equipment is supplied.