Inbound Customer Service Representatives
Inbound Customer Service, Must be an Australian citizen, Fun Work Culture, Richmond location, Modern office, NO WEEKEND WORK! Full Time available
Summary about this job
Customer Service - Call Centre
Company: Probe Operations Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: attractive salary & benefits
Phone: +61-8-6121-2751
Fax: +61-3-7307-7097
E-mail: n\a
Site: n\a
Detail information about job Inbound Customer Service Representatives. Terms and conditions vacancy
Probe is the NEXT generation BPO. We are actively redefining and reshaping the way outsourcing works in Australia, New Zealand and the Philippines. We are fast growing and known for our high engagement, PASSION culture, Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3500 staff worldwide and are enjoying a period of sustained growth.
We been appointed by a large Commonwealth Government department to answer inbound customer service inquiries. We have built a state of the art contact centre in Richmond North close to all forms of public transport.
As a result we are recruiting NOW for passionate and reliable Customer Service Champions (Contact Centre Agents) to help us provide the best customer experience possible!
Key details you'd want to know
Location: Richmond - 5 minutes walk from Richmond North Station
Work Hours: Rotational roster Mon - Fri between 7.00 am - 8.00pm
Work Type: Full Time positions available
Training: 3 weeks (Full Time) training provided
Must be an Australian citizen
Strong potential for career progression
Fun & Passion culture driven organisation.
The Role:
- Answer all customer enquiries via phone discovering the customer needs, while providing high levels of customer service.
- Build rapport with customers and determine the best way to help customers using comprehensive computer systems.
- Maintain and update customer records.
About you:
It doesn't matter whether you have retail, hospitality or administration experience. As long as you thrive on providing high levels of customer service, have worked previously in a contact centre or would like to start your career with one you are the ideal candidate.
Do you:
- Like to exceed customers' expectations and go above and beyond?
- Have a genuine care for customers, together with a strong work ethic and a passion to be part of a company that stands by its value. PEOPLE PASSION PURPOSE
- Want to work a flexible rotating roster between Monday and Friday 7am to 8pm - No weekend work!
- Have the willingness and ability to learn - Computer systems, detailed processes
- Think intuitively and apply a practical common-sense approach.
We're offering more than a job, we're a company on the crest of a huge growth wave and we plan to bring new standards of excellence to the outsourcing industry.
If all this excites you then we'd like to hear from you.
We hope you'll come and join the PROBE family and share your unique talents and capabilities.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ellexandra at [email protected]