Call Centre Team Leader : Market Research
Nationally acclaimed market research organisation,are seeking an experienced Team Supervisor to join their lively team!
Summary about this job
Supervisors/Team Leaders
Company: Veritas Recruitment
Location: Melbourne
Work type: Full Time
Salary: $50 - $60K
Phone: +61-2-9407-5989
Fax: +61-2-7504-4345
E-mail: n\a
Site: n\a
Detail information about job Call Centre Team Leader : Market Research. Terms and conditions vacancy
As Team Supervisor for this high volume inbound team, your primary responsibilities will be to mentor, coach, train and motivate a diverse group of Market Research professionals, ensuring they are performing at their maximum potential.
The shifts fluctuate in this Call Centre environment and you must be available to work at least one shift every weekend. Afternoon shifts Monday - Friday and day shifts on the weekend.
This role requires a strong leader to direct and coach the team to become the best they can be. You will promote and drive a positive team ethos and lively culture. You will be adept in continuous improvement and consistently drive positive change within the team.
To ensure success in this role, you will have;
- Previous experience in a Customer Service Supervisor / Call Centre Supervisor role, with demonstrated experience in Market Research
- Experience leading Market Research teams
- Exceptional communication and interpersonal skills
- Strong attention to detail, analytical and problem-solving abilities
- A confident, articulate, positive and engaging demeanour and leadership style
- Proactive approach and ideally some experience in process improvement
- Market / Social Research experience
- SPSS Dimensions & OzQuest experience (highly desired)
We are looking for individuals who can think on their feet, with the ability to problem solve and respond creatively to any challenges that may occur in the day to day operations of Call Centre life.
This company have a diverse, friendly and respectful culture and are looking for like minded high achievers to complement their exceptional business!
To be considered for this Contact Centre Team Supervisor role, please apply online.
To apply online please click on the appropriate link below and send your resume in WORD format. Alternatively, for a confidential discussion please contact Sarah-Jayne Webster on 03 9058 3000.