Technical Support Supervisor / Scheduler

Summary about this job

Detail information about job Technical Support Supervisor / Scheduler. Terms and conditions vacancy

• Lead a small committed team of four Service Technicians
• Mechanically inclined with a background of providing technical support
• Act as liaison between customers and Service Technicians

Company

This is truly a rare opportunity to join one of Australia’s market leaders in Workshop Equipment Supply.  Trading for over 20 years, they have cultivated a reputation of supplying high end products, along with workshop fit out solutions. True to their values of pioneering and innovating, together with teamwork, they have achieved exceptional growth and as the Customer Service Supervisor, you will play a fundamental role in facilitating further growth.          

Role

This is a fantastic opportunity for a hands-on Customer Service and Technical Support Supervisor to lead a small committed team of four. You will be the prime point of contact for customers and act as liaison between customers and Service Technicians.

Dealing with existing customers, your main responsibilities will include: 

Planning, organising and scheduling day to day technical support operations to ensure work is completed in a timely manner.

Other responsibilities include:

• Troubleshooting and answering parts related technical enquiries
• Managing the travel schedule of Service Technicians
• Ensuring all customer issues and concerns are addressed in a timely manner
• Managing and scheduling training and development for all customers
• Preparing job cards, invoicing and approving completed job cards

You

You are a smart, decisive operator with a background of providing technical support to high end customers.

Working as part of a committed team, whilst inspiring others around you to deliver class leading customer service, is something you’ve become known for. You move at a pace and are a great communicator.

Possessing a positive outlook, you see challenges as opportunities to grow and expand your knowledge.

Other attributes include:

• Task orientated, logical thinker
• High level of attention to detail, natural problem solver
• Process driven, can manage multiple tasks through to completion
• Take ownership and use initiative to trouble shoot
• Highly proficient in MS products and advanced Excel skills

Previous candidates who have been successful in this role have come from Engineering, Electrical or Automotive industry, however this is not essential.

Reward

We invite you to apply for this position if you are looking to make an impact in a company that is committed to growth in an innovative, entrepreneurial culture, working alongside high performing individuals who believe in winning as a team.  A base salary ranging between $70,000 -$90,000 depending on experience, plus superannuation is on offer.

Next Step

Sounds like to the next step in your career? Then simply click “Apply” and follow the prompts to confidentially guide you through the rest of the application process. Alternatively, call Sally van der Merwe on 0430 039 625 if you have any further questions before applying.