Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

Customer Service Consultant Inbound

Want to work flexible part time hours? A FUN, EXCITING opportunity has presented itself in Melbourne’s Docklands with flexibility for students and those who can only commit to part time hours. Are you a DELIGHTFUL person with amazing customer service skills? We want to hear from you.

Our client are a distribution company who are seeking OUTGOING customer service professionals to join their team. Your role would involve maintaining pre-existing customer relationships and delivering EFFECTIVE and EFFICIENT service. SOFT SELL! Start date early July

MARKETPLACE:

• Provide service solutions for a distribution company across inbound and back of house support for all customer channels and manage service Enquiries
• Deliver service interactions within service level agreements which have been set (as determined by type of request)
• Adherence to centre operations scorecard based on business needs including adherence to schedule
• Actively promote and activate new customers on our Web Portal (measured each month)
• Achieve Call Quality as determined by our centre guidelines

WORKPLACE:

• Contacts/Customer Interactions on or below target
• Written and verbal Communication email/phone within our Contact Centre Service Experience guidelines
• Health, Safety and Environment - ensure your work area is kept tidy at all times and within centre guidelines.
• Health, Safety and Environment - report all incidents to your leader and proactively create a safe environment for self and others.

PEOPLE AND CULTURE:

• Proactively prepare and participate in your monthly 1:1s with your leader.
• Prepare and lead your own development/learning plan to support your success in role.
• Collaboratively work with your team and our Centre to support a high performing achievement culture

ABOUT YOU:

• Communication - You have the ability to effectively listen, build rapport and deliver great service
• Problem Solving - can take on complex tasks and methodically work through solutions
• Organisational Skills - works in a disciplined and effective manner.
• Flexibility and Change - able to continuously learn and evolve.
• Team Player - steps up to support the team and centre achieve its goals

Knowledge:

• Technical knowledge relating to Service Centre processes across all channels including CFS, Grocery, International)
• Systems knowledge including SAP, Outlook, (for International OzDocs and Aqis accreditation) is highly regarded
• Technical knowledge relating to International (eg order processing, certification required and airfreight/sea freight processes) will be highly regarded
• People Processes- constructive behavioural styles
• Understanding of the opportunities & challenges and service requirements
• Competency in utilising MS Office suite of applications

Experience:

• Previous contact/call Centre experience essential - eg targets/KPI's, executed priorities, problem solving
• Built relationships with customers based on value creation

If you think you're ready to take on this challenge, hit APPLY NOW or alternatively send your UPDATED CV to [email protected]

Due to a high volume of applicants only shortlisted candidates will be contacted directly

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.