Rental Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceRental Service Officer

Are you passionate about customer service? We are looking for a bright enthusiastic Full Time Rental Service Officer to join our Newcastle team.

Summary about this job

Customer Service - Customer Facing

Company: Europcar

Location: Newcastle, Maitland & Hunter

Work type: Part Time

Salary: n\a

Phone: +61-8-6420-3381

Fax: +61-8-9853-2747

E-mail: n\a

Site:

Detail information about job Rental Service Officer. Terms and conditions vacancy

Europcar Mobility Group is a world leader in the vehicle rental and new mobility markets. We deliver mobility solutions through an extensive network in 133 countries through corporate operations, franchisees and partnerships. Across Australia and New Zealand we have approximately 650 staff and more than 11,000 vehicles. At Europcar AU NZ, our company values are: Open Communication, Working Together, Feeling Valued and Customer Centric. Our employees are empowered to deliver the very best in customer service and to make decisions in the best interests of Europcar and our customers.

Europcar Australia is seeking a dedicated and proactive Part Time Rental Service Officer to join our Newcastle location. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.

Some of the key responsibilities include:

  • Opening and closing car rental contracts
  • Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
  • Processing of Rental Agreements, accident and damage reports
  • Monitoring, tracking and organising fleet availability on a daily basis
  • Good conflict resolutions skills
  • Providing outstanding customer service to our valued customers

You will need to be flexible and available to work on a rotating shift roster. 

To be considered for this role you will:

  • Be customer centric
  • Be able to work well within a team environment
  • Have excellent communication skills and professional telephone manner
  • Ability to work well under pressure and think quickly on your feet
  • Proven experience in order processing and phone based customer service
  • Excellent time management
  • Strong attention to detail, accuracy and ability to prioritise
  • A current and open driver's license is essential

In return, the successful candidate will receive:

  • Multiple staff discounts (including Accor hotel staff discounts after 12 months)
  • Employment with a company who invests in training their employees
  • Supportive team environment
  • Ongoing global career opportunities

If customer service is your passion and if you are looking for a rewarding career, we warmly welcome you to apply to Europcar.

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