Customer Service Officer - Banking

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer - Banking

Are you looking for a full time role to utilise your customer service and have career progression skills within one of Australia's big four banks?

Summary about this job

Customer Service - Call Centre

Company: HOBAN Recruitment

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-1669-5770

Fax: +61-3-5756-2258

E-mail: n\a

Site:

Detail information about job Customer Service Officer - Banking. Terms and conditions vacancy

Have you been searching for a role that is rewarding whilst it challenges you on a day to day basis? Are you a customer service and sales extraordinare who prides themselves on providing a high quality experience to customers? Or maybe you are looking to kick start your career within a financial institution who is passionate about providing opportunities to their staff?

Located on leafy St Kilda Road you will be the first point of contact for customer queries.  The purpose of this role is to provide professional service to customers and assist them in finding the appropriate department to speak to. You will play a vital role in supporting the business to achieve its targets whilst focusing on the individual needs of each customer.

Your day to day tasks will include but are not limited to-

  • Providing high level customer service whilst identifying customer needs
  • Responding to customer enquiries and assisting with email, online and general enquiries
  • Resolving internal and external customer problems quickly, accurately and in a professional manner
  • Strive to achieve targets to enhance business and personal performance
  • Meeting service and sales objectives using allocated frameworks

 To be successful in this role you will need to demonstrate-

  • Extensive experience in a customer service environment
  • An understanding of compliance policies and the ability to exercise sound judgement
  • The capability to pick up new tasks quickly whilst retaining information
  • An ability to deal with customer enquiries in a mature manner whilst assessing their individual needs
  • A focus on providing high level customer service  

What's in it for you?

In return for showcasing these skills, on offer is a 12 month position with the view to obtain permanent employment, fantastic working conditions and an excellent team of like-minded individuals. You will also be provided with training and coaching on the job to provide you with the tools to be successful in this role.

Don't miss out on this rare opportunity to become part of a fantastic team. Applications are being considered immediately so APPLY NOW!!

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