Customer Service - Appointment Setting
Come and join the fun! No cold calling, impeccable attention to detail a must! NO WEEKENDS, NO NIGHTS! Part Time or Casual Positions!
Summary about this job
Customer Service - Call Centre
Company: Smarthouse Fire Solutions
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-8-5065-2762
Fax: +61-8-4813-2108
E-mail: n\a
Site: n\a
Detail information about job Customer Service - Appointment Setting. Terms and conditions vacancy
Customer Service - Appointment Setting
Customer Service - IMMEDIATE START
A unique opportunity exists for a Customer Service Scheduler to join a fast growing fire protection services firm located in Glen Iris. We are looking for people interested in working casual hours with the opportunity to move permanent full time or part time down the track. Our roster system allows us to support your lifestyle with uni commitments or school drop offs in our face paced and friendly customer service team.
If you are highly motivated and organised with a great attitude and a keen eye for detail, then this is the role for you. A sound geographical knowledge of Melbourne is essential.
The role encompasses:
- Answering inbound and making outbound calls to existing clients, there is no cold calling required
- Scheduling appointments for technicians and using your knowledge of the Melbourne area to ensure all field staff have a well organised daily schedule (training will be provided).
- Ad hoc activities as requested by the Office Manager, including reporting and liaising with field technicians.
- Meeting and exceeding KPI'S (this is a performance based role)
Specific traits and skills necessary to be successful in your application include:
- Proven Excellence in communication-verbal and written
- Professional and friendly phone manner
- High attention to detail
- Demonstrated ability to reach targets
- Can work autonomously and also within a close knit team
- Expect to be supported and work hard to support your team
- Ongoing attitude of excellence
This role suits an energetic individual with a high level of motivation, who can work closely with the Team Leaders and Office Manager.
If you want to join our professional high achieving team, please apply below including your full resume and cover letter.
We are an equal opportunity employer and support and encourage all employees in a diverse workplace.