Customer Service Representative
Are you an experienced customer centre representative seeking a new challenge? We have the role for you
Summary about this job
Customer Service - Call Centre
Company: Daikin Australia Pty Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-4346-9262
Fax: +61-7-8167-4896
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
Our Business
At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation of world leading performance, quality and reliability.
The Opportunity
We are seeking a highly motivated and experienced customer service representative to become a vital part of our Customer Service team! This position will become split into 2 components; You will first start in our Scoresby office you will be expected to work within a team based environment and reporting into the Customer Service Team Leader. The second part of the role will entail to join our new Distribution Centre and transition into face to face counter sales. Some of the responsibilities will include however not be limited to:
- Maintain and promote Daikin's integrity by providing a professional level of customer service at all times.
- Deal with customer / dealer queries through multiple channels, or escalate queries where required. This includes being the forefront of our business and taking care of inbound and outbound queries.
- Deal with a allocated customer base
- Provide product information such as service or operating manuals on request.
- General administration assistance to the VIC sales team.
- Working within a dyanmic team environment and also participating in other ad-hoc duties as required.
The Right People
To be considered for the numerous opportunities the right people will need to have the following:
- Proven experience working within a role that required a heavy level of customer service. Prior contact centre experience and trade counter sales will be highly regarded.
- Strong knowledge and exposure using SAP
- Immaculate communication skills (both written and verbal)
- A real team player with the willingness to learn the Daikin way
The successful candidate will be rewarded with a competitive salary package. You will also be offered support and encouragement to undertake training and up skilling programs and the ability to progress your career within Daikin.
This is an exciting opportunity to join a professional and successful global company and build on your existing skills and knowledge. If you meet the criteria described above and want to become a part of this great team, please forward your application with a brief covering letter by clicking on "Apply Now"