Systems Customer Manager

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We are seeking a highly enthusiastic and motivated Systems Customer Manager to lead the Systems Team in our Sydney office.

Summary about this job

Management & Support

Company: IGT Australia

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-7405-4706

Fax: +61-8-8058-8228

E-mail: n\a

Site:

Detail information about job Systems Customer Manager. Terms and conditions vacancy

IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems.  IGT Australia is a dominant force in Australia and New Zealand and we provide a range of gaming and lottery products, systems and services.

We are seeking a hands-on Manager who will be responsible for planning, scheduling, leading and coordinating the operations of the Customer Support Department in the provision of ongoing support of IGT’s systems products.

Key responsibilities of this role include:

  • Management and allocation of resources in the Customer Support team.
  • Liaising with management and other departments to ensure that teams have the information, equipment and training required to perform their duties.
  • Develop and monitor work practices and procedures to support and achieve on time delivery.
  • Provide technical advice, estimates and reports to management on activities undertaken to meet company goals and objectives.
  • Reports to management the status of activities in progress and factors affecting this.
  • Develop & Maintain close customer relationships with all IGT Advantage Club System customers.
  • Consult with and support Hardware and Software Engineers and other Engineering staff in hardware evaluation, software evaluation, interfaces, regulatory and jurisdictional requirement’s reviews and operational and performance requirements of all products to ensure requirements are met.
  • Develop relationships and shared team vision in IGT Systems Groups.
  • Effective management, supervision and coaching of the team to ensure effective performance and personal development.

To be successful in this role you must be a customer-focused individual with exceptional verbal and written communication skills.  You will have demonstrated ability in supervising staff, coaching and team management.

The following requirements are a must:

  • Extensive experience in a Help Desk and/or Customer Support environment
  • Excellent knowledge of hardware and software applications
  • knowledge of gaming systems in preferred

If you feel you possess the necessary attributes for this permanent full time opportunity or know someone who may, please send cover letter and resume to [email protected]

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