Customer Service Officer
Are you a customer focussed individual who enjoys working within a team? Are you interested in an insurance career? Then Eric wants to hear from you!
Summary about this job
Customer Service - Call Centre
Company: Eric Insurance Limited
Location: Melbourne
Work type: Full Time
Salary: $50,000 + Super
Phone: +61-3-6356-7003
Fax: +61-7-8149-9951
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Fun work environment
- Scoresby location; avoid the city commute!
- No weekend work - Rotating roster
About the Role
At Eric Insurance, we’re all about treating our customer’s fairly and delivering an exceptional service experience to them in their time of need. Due to growth within our business, we are currently seeking a Customer Service Officer to join our Customer Service team. This is an exciting opportunity to begin your insurance career whereby your previous customer service experience and attention to detail will be valued and rewarded.
Reporting to the Customer Service Team Leader, your new role will see you:
- Provide a strong customer service experience through accurate product and policy information to Eric Insurance Customers and Partners
- Manage customer and business partner queries through to conclusion to ensure best possible outcomes for our customers and the business
- Accurately process renewal policies and apply correct policy changes with effective communication to our customers
- Process requested policy changes, updates and cancellations within designated timeframes and compliance guidelines
About You
- To be successful in this role you will possess:
- Excellent customer service experience (face to face or over the phone)
- Outstanding written and verbal communication.
- Superb administrative, time management and coordination skills.
- Ability to build rapport with a customer friendly persona
- Intermediate level of computer literacy
- Strong time management skills with the ability to think outside the box
What is in it for YOU
- Entry level role leading to a variety of career pathways
- Competitive base salary + super and insurance discounts
- A supportive management team
About Us
At Eric, we're a different kind of insurance company that's all about making things better for our people, our customers and our partners. To find out more watch below or visit our website. If this opportunity sounds like you, Click Apply Now! We look forward to hearing from you!
Please note - shortlisted candidates will also be required to undergo background checks as part of the recruitment process. All candidates are required to hold the relevant working rights in Australia.