Resource Planning Manager

All vacancies of AustraliaCall Centre & Customer ServiceResource Planning Manager

Brisbane City Council is a nationally recognised employer of choice. Join our passionate people who deliver services to create a better Brisbane.

Summary about this job

Management & Support

Company: Brisbane City Council

Location: Brisbane

Work type: Full Time

Salary: AUD $100,869 - $110,697 plus 14% super

Phone: +61-8-9826-5830

Fax: +61-8-9446-2536

E-mail: n\a

Site:

Detail information about job Resource Planning Manager. Terms and conditions vacancy

Req ID: 372402 
Personnel Area: Lifestyle and Community Services
Branch: Customer Services  
Salary Range:  AUD $100,869.00 to $110,697.00 Remuneration stated is for the full-time positions

Work type: Permanent Full-time

 

What to bring:

Experience in resource planning within a contact centre environment.

Contact centre operational leadership or management experience.

 

About the role:

As the successful Resource Planning Manager, you will bring experience in managing a workforce planning team within a contact centre environment.

You will play a key role in supporting the strategic direction of the Customer Services Branch through targeted analysis and specialist advice on operational resource planning matters for a large contact centre.

This rare permanent opportunity within Brisbane City Council is due to internal progression.

 

What’s in it for you:

  • permanent placement within Brisbane City Council, an enviable employer of choice
  • leadership opportunity to role model contact centre best practice and develop planning initiatives that suit a resource planning environment
  • opportunity to deliver effective workforce planning solutions around data analysis and reporting to drive continuous improvement
  • share insights, experience and industry knowledge within a customer focussed team who thrive on empowering others and delivering best results for the city of Brisbane

 

Other benefits include:

  • competitive salaries including annual increments (conditions apply)
  • a generous superannuation scheme - 14% for permanent employees personally contributing 5%, total 19% (conditions apply)
  • 17.5% annual leave loading
  • generous leave provisions
  • flexible working hours, and flexible arrangements
  • free gym and wellness centre
  • competitive salary. 

   

Working in Council means delivering excellent customer service to the people of Brisbane.  

 

How to apply:  Click on the 'Apply' button below to complete your online application.  Please upload your current resume and cover letter (of no more than one page) that demonstrates how you meet the requirements of this role. 

 

This role will require a Criminal History Check.    

 

Position description: CLICK HERE  – see instructions below.

 

Information kit: CLICK HERE

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For more information:  Phone Felicity Dan 3403 8703

 

Closing Date: Sunday 22nd July 2018 at 11:00pm AEST

 

Brisbane City Council is an multi-award winning accessible and inclusive workplace.  Council was awarded the 2016 Employer of Year at the National Disability Awards.

 

 

 

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