Customer Service Representative
In this role you will work across our busy Call Centre and Live Chat teams to provide our customers with exceptional customer service day in day out.
Summary about this job
Customer Service - Call Centre
Company: Amart Furniture
Location: Brisbane
Work type: Casual/Vacation
Salary: Award Rate + Product Discounts
Phone: +61-8-6554-1337
Fax: +61-2-3370-2938
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
About the role
In this role you will work across our busy Call Centre and Live Chat teams to provide our customers with exceptional customer service day in day out. This is a Casual role and will provide between 20 to 30 hours per week and you must have availability to work a seven-day rotating roster. This role will see you going above and beyond to provide fantastic customer service. You will take inbound enquiries and you will use multiple systems to record customer information and search for relevant information
About you
The successful in this role you will have experience in a customer service role, either face to face or phone based. You will need strong communication skills: both verbal and written and you will be computer literate with the ability to learn new systems quickly.
You must have a professional, polite, calm and empathetic phone manner with the ability to work under pressure and multitask. This role will require a positive Can-Do attitude along with the ability to be resilient.
Previous experience in a call centre is desirable and would be an advantage as well as live chat experience and experience working to set KPI’s. Time management skills are a must in this busy environment.
What you will get from us
We offer a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring along with:
Training and development – We believe that in life you never stop learning. The same applies when you work here – from your first day and throughout your career
Employee Discounts – We don’t just transform the homes of our customers, our team enjoy industry leading discounts across our entire range too
Community Involvement – We believe in things that are bigger than us. Like community. We are proud to support a number of charities
Interested?
If you believe you have the above attributes and experience then we would love to see your application so please apply now.