Customer Service Representative - Mandarin and Cantonese Speaking

Summary about this job

Detail information about job Customer Service Representative - Mandarin and Cantonese Speaking. Terms and conditions vacancy

• Competitive salary
• Fun place to work
• High performance environment

Customer Service Representative, Multi-Lingual: Cantonese, Mandarin and English

Benefits
We offer a great environment in which to work, learn and have fun.  In addition, we offer the following benefits:

• Competitive salary
• Fun place to work
• High performance environment
  
  What’s it like?
  In Melbourne we’re 70 people in a global team of nearly 300, so we’re small and friendly, but part of a much bigger global organisation.  Being a small, dynamic environment means that all our roles are varied and challenging with the autonomy to get things done.  People grow here and can develop their roles by working hard and striving to make a difference.  We’re multicultural, get to build close relationships with our customers major car brands and car dealerships.  Being global means we have access to some great resources and enjoy relationships with colleagues across the world.  The customer service team is close-knit.
    
  Our office is open plan, and we have a great team of people.  We do some social activities including cinema visits, bowling and family days.  We aim to provide top notch customer service.
      
  What do we do?
  We provide great software that enables major car manufacturers and dealers deliver excellent customer experiences and increase revenues. We work closely with our customers and global colleagues to achieve this.   The customer service team is vital to our success.
   
  This role provides support to customers across the Asia Pacific region; increasing satisfaction by understanding their needs, gathering information and providing solutions.  The customer service rep will receive excellent product training from our experienced and friendly team.  Note due to supporting the Asia region, you will be expected to work in line with that zone’s business hours i.e. start and finish later than standard Australian working hours.
    
  Responsibilities in this role include:
    
  ·       Supporting customers from the Asian market in all products
  ·       Product issue resolution
  ·       Maintaining our customer data base
  ·       Maintaining KPIs to ensure exceptional customer service
  ·       Improving and maintaining product knowledge
  ·       Liaising with other internal departments to resolve issues
  ·       Outbound campaign calls to existing customers 
    
  We invite applications from individuals with the following skills:
    
  ·       Customer service experience and a customer-focused attitude
  ·       Working knowledge of the internet and search engines
  ·       Excellent verbal and written communication skills
  ·       Multi-Lingual; fluency in Cantonese, Mandarin and English
  ·       Information gathering and problem solving
  ·       Ability to adapt quickly to changes in products
  ·       Team based attitude