Contact Centre Operators
This is an amazing opportunity to establish your career within the insurance sector. Utilise your flair for customer service
Summary about this job
Customer Service - Call Centre
Company: DFP Recruitment
Location: Sydney
Work type: Full Time
Salary: $54k - $55k p.a.
Phone: +61-2-7668-4418
Fax: +61-3-4984-3011
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Operators. Terms and conditions vacancy
With over 100 years expertise, this leading national organisation is now offering you an amazing opportunity to establish your career within the insurance sector.
Multiple Permanent Positions Available
Working in a small team of like-minded professionals, your new role will see you utilise your flair for providing outstanding customer service as you take inbound requests from their Financial Advisers/ Clients on Life Insurance products.
As a service professional, you will enjoy taking ownership of all requests whilst being confident in your ability to build strong business relationships to ensure a great customer experience first time - every time!
Your duties will include:
- Dealing with inbound calls and queries
- Providing accurate information about products, processes and policies
- Responding to escalations and complaints, taking responsibility to obtain a quick resolution
- Managing email queries & requests from advisers, customers and other departments
Successful applications will need:
- To be available to commence in July
- Full flexibility to work on a rotating roster Mon - Fri within the hours of 8am to 7 pm
- Dedicated customer service experience in a complex telephone environment
- Degree qualified preferred but not essential
- Excellent keyboarding skills with the ability to toggle through multiple screens
- Enjoy working to targets and deadlines
This role could also suit those who have developed great leadership skills within the hospitality or retail sectors that understand the importance of team work and providing high standards of customer service
What’s in it for you:
Your training will be supported with ongoing coaching and development coupled with a dedicated career pathway within their business.
Other benefits include:
- Being part of a diverse team in friendly and professional culture
- Free Gym
- Achievable Performance Bonus
- Regular Health checks
- Volunteer days and the chance to take part of their established corporate responsibility program.
If you are looking for more than just a job these permanent opportunities could offer you the career you have been waiting for.
Please call Karen or Cathy now on 9200 3670 for a confidential conversation or forward your CV by hitting apply NOW!
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