Customer Service Representative Temp to Perm

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Temp to Perm | ASAP Start | Utilities Sector

Summary about this job

Customer Service - Call Centre

Company: Charterhouse

Location: Melbourne

Work type: Contract/Temp

Salary: $27-28ph + super / $55K + super

Phone: +61-7-6366-9547

Fax: +61-8-3161-2003

E-mail: n\a

Site:

Detail information about job Customer Service Representative Temp to Perm. Terms and conditions vacancy

Fantastic Temp to Perm opportunity to work for utilities provider situated in Melbourne’s CBD with fantastic transport links across the City. 

Main responsibilities will include:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone and email.

 Requirements:

  • Proven customer support experience
  • Previous experience in the utilities sector would be preferred.
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Ability to Work Under Pressure

 
**Please note, no Working Holiday Visa’s will be considered for this role**
 

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