Customer Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer

Are you looking for a new and exciting Customer Service opportunity? A permanent full time role is now available in our Customer Service team!

Summary about this job

Customer Service - Call Centre

Company: City of Ryde

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-6713-4638

Fax: +61-7-6338-8573

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

  • Join an award winning Customer Service team
  • Manage phone and face to face enquiries
  • Interesting, varied work

The City of Ryde has an exciting opportunity for an experienced Customer Service professional to join our Customer Service team based at Top Ryde. You will find the work of a Customer Service Officer in local government interesting and rewarding and you will have the support of a motivated and skilled team in learning our systems, processes and range of services we provide. To be considered, you will need:

  • Previous experience in a Call Centre type role
  • Experience dealing with customer enquiries in a "counter" or face to face situation
  • High levels of reliability
  • Adaptable approach to work and able to move easily between phone and face to face customer service situations
  • Strong PC skills with demonstrated ability to learn new systems and processes quickly
  • Previous experience working in local or state government, or have an excellent understanding of the services provided by local Councils

You will need to be able to work between the hours of 8.00am to 5.30pm Monday to Friday. You will normally work a 37.5 hour week with a rostered day off each 3rd week.

Your commencing salary will be $58,422 p.a (plus superannuation) although higher rates may be payable to candidates with specific skills/experience in this area.

Council is committed to encouraging a workforce that is bi-lingual and reflective of the Ryde community profile. It is desirable that bi-lingual skills are disclosed by applicants for consideration during the recruitment process.


How to apply

Don't delay, apply today using our fast, easy to use on-line application process. In addition to answering the questions shown below, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.

If you would like to know more, please see the Position Description or call Sue Sghabe on (02) 9952 8492 for a confidential discussion.



Previous applicants need not apply.



Closing Date: Monday 9 July 2018 at 11.30pm



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