Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

Customer Service Representative

• 12 month maternity leave replacement
• Dynamic Family Business
• Small Team

The Opportunity:

Abbe Corrugated is a leading company in the corrugated cardboard and packaging industry. Substantial growth has been driven by an unwavering focus on partnering with Customers by providing innovative solutions and outstanding customer service. We currently have a 12 month maternity leave position available and we are looking for a mature committed Customer Service Representative who shares our passion for building customer relationships.

Key Responsibilities:

• Offer a high level of service to our existing customers and prospective customers.
• Provide information, answer general enquiries and assist with resolving issues.
• Accurately process orders.
• Maintain effective communication and collaboration across all internal departments including the Customer Service Team, the operational, credit and technical teams.
• Field and manage customer complaints in a timely and effective manner and have a great understanding of the escalation process.
• Build strong, ongoing relationships with customers and stakeholders.

Key requirements:

• A genuine customer focus and helpful nature.
• Proven experience in an inbound call centre, experience in the packaging industry will be highly regarded.
• Possess a high level of attention to detail and accuracy.
• Excellent organisational skills and ability to handle competing priorities.
• Team player with a positive attitude and the ability to work unsupervised.
• Ability to quickly learn new technology.

On Offer:

• Competitive salary
• Great Team Environment
• Immediate Start

If this sounds perfect for you, please apply by clicking on the appropriate link on this page.

Position is beening recruited internal therefore no candidates referred by employment agency will be considered.