Call Centre Coordinator
This role is accountable for monitoring, assessing and prioritizing fault incidents in the Incident Management system.
Summary about this job
Customer Service - Call Centre
Company: TABCORP
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-2610-8834
Fax: +61-8-2439-2418
E-mail: n\a
Site: n\a
Detail information about job Call Centre Coordinator. Terms and conditions vacancy
Our Company
Tabcorp is a world-class diversified gambling entertainment group and an ASX50 company.
In December 2017 we combined with Tatts Group and now operate the iconic brands Tatts,
TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through Tabcorp Gaming Solutions, MAX and Ebet.
Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians.
This leadership is reflected in who we are. If, like us, you’re a passionate, positive playmaker and you want to use your talent to create amazing outcomes, we’d love to hear from you.
The Role
This role is accountable for monitoring, assessing and prioritizing fault incidents in the Incident Management system to coordinate the prompt and efficient dispatch of Field Service Representatives in response to logged fault incidents. The role is a central point for our Call Centre and Technical Field Services at Granville and pivotal for the deliverance of fault reparations to our products for our valued customers.
The Responsibilities
- Coordinate the actions of the Field Service Representatives to ensure the group’s activities achieve the SLA’s
- Maintain accuracy of fault incident data across a number of systems
- Support our Team Leaders through the preparation of reports
- Engage our clients with superior phone service
- Contribute to the efficiency of the team via strong communication of status updates for jobs
The Person
The successful candidate will need to be a strong communicator with the ability to manage time efficiently. It would be beneficial to have some exposure and knowledge in Gaming, Wagering and Club Keno products, systems and software. Given the nature of the industry, flexibility in working hours are necessary to do different shifts, weekends and public holidays.
So why should you join Tabcorp?
Tabcorp offers you more than a job – we want you to make a difference to our customers and to do extraordinary things. We are Australia’s leading gambling entertainment company and are proudly ranked the global industry leader by the Dow Jones Sustainability Index. We offer you variety in your career direction and support your personal growth. We work in flexible ways and give you more choice in how you work – as Tabcorp evolves, so will you.
Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact [email protected]