Customer Service Agent
Join our rapidly growing Customer Care Team that exemplifies Dyson's problem-solving ethos. There's no query our teams can't answer!
Summary about this job
Customer Service - Call Centre
Company: Dyson Appliances (Aust.) Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4392-1695
Fax: +61-3-7640-3444
E-mail: n\a
Site: n\a
Detail information about job Customer Service Agent. Terms and conditions vacancy
- Incredible Work From Home Opportunities!
- Phenomenal Full Time Training Program at our Customer Service Hub!
- After your Training, Amazing Part Time Hours to Suit Various Lifestyles!
Join us to help shape our future and yours - from the comfort of your own home!
Our rapidly growing Customer Care Team now have the opportunity to make an impact and deliver world class service at home.
About the role
Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest technology - and sell products as well as solve problems. Responding to calls, emails, online enquiries and social media, our team is constantly evolving to give better service to Dyson customers.
Accountabilities
In this role you will be responsible for:
- Answering inbound calls from customers, service agents, and retailers.
- Providing product knowledge and educating Dyson owners on their Dyson machine
- Provide support and troubleshooting over the phone, via email or live chat
- A range of administration duties covering office administration, booking couriers, processing customer orders, filing invoices and other paperwork
Skills
Our customer service agents must share our passion for delivering exceptional customer experiences at all opportunities. We’re looking for energetic individuals, who are results driven team players. In addition you’ll need to demonstrate:
- Previous call centre experience, preferably in sales and customer support
- Excellent verbal and written communication skills
- Questioning - able to analyse problems and requests for information.
- Ability to write reports and correspondence
- Excel and data entry experience an advantage
Benefits Overview
- Work from Home opportunities!
- Competitive Salaries and Fantastic Part Time Hours!
- An extensive pipeline of new technology to bring to market!
- A vibrant, diverse company culture geared to fuelling and realizing ambition!