Administration Support Officer
Coordinating and supporting the delivery of workplace medical services with our national network of medical and allied healthcare providers.
Summary about this job
Customer Service - Call Centre
Company: InjuryNET Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $47,500 plus super
Phone: +61-2-7667-7332
Fax: +61-3-1508-1897
E-mail: n\a
Site: n\a
Detail information about job Administration Support Officer. Terms and conditions vacancy
- Join an innovative organisation that values people and teamwork
- Full-time, twelve month fixed term roles available
Injurynet has been an industry leader in delivering workplace medical services for nearly 20 years, helping businesses build safer, healthier and more productive workplaces.
Over the last 12 months we have seen significant growth so now need administration support officers with strong customer service experience who wants to help us to deliver our services.
About us
Injurynet partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services. We enable businesses to build healthier workforces by helping minimise the impact of workplace injury and illness across the entire employment continuum. These services are all supported by our national independent network of medical practitioners, physiotherapists, and psychologists the largest of its kind in Australia. We work with organisations across a diverse range of industries including some of Australia's largest employers.
About the role
This role will be responsible for helping us to deliver workplace medical services by:
- Coordinating and booking assessments and appointments with our national network of medical and allied healthcare providers
- Tracking and monitoring assessment and appointment outcomes
- Maintaining accurate records and information
- Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues
- Liaising and maintaining relationships with managers, employees/candidates, practice managers, medical and allied healthcare professionals
- Implementing new approaches and processes to meet the needs of our business
About you
We want you if:
- You have a history of providing administrative, customer service or call centre support
- You have strengths in resolving issues and managing relationships to deliver exceptional customer service
- You're tech savvy and can enter data with great attention to detail
- You have a passion for providing high quality services
- You have a reputation as a strong communicator, both verbal and written
- You are self-motivated, confident and flexible
- You're a team player who can also work autonomously
- You're a multi-tasker, with great time management skills
You will be joining an innovative organisation that values people and believes in making a difference.
This is a full-time fixed term position for twelve months. It is based in our head office in Glen Iris, Victoria. Parking and public transport is close by.
To apply, please email your cover letter and resume. Please note, applications without a cover letter will not be considered.
For more information, contact Mary Fildes, Manager InitialCare on (03) 9500 9968 ext. 295 and visit our website at www.injurynet.com.au
Closing date: Wednesday 11 July 2018 by 5.00pm