Customer Service Representative

All vacancies of Australia • Call Centre & Customer Service • Customer Service Representative

Join a multinational organisation within the health and wellness sector! Handle inbound customer calls with empathy! Manage appointment bookings!

Summary about this job

Customer Service - Call Centre

Company: Kennedy Reid

Location: Sydney

Work type: Full Time

Salary: $50,000 + Superannuation

Phone: +61-2-7850-9893

Fax: +61-3-1450-2863

E-mail: n\a

Site: n\a

Detail information about job Customer Service Representative. Terms and conditions vacancy

Sydney CBD - close to Town Hall station!
Inbound Customer Service - Health and Wellness space!
$50,000 + Superannuation - Monday to Friday role - Rotating Roster!

The Company

Our client are pioneers for health and wellness services in the workplace and have been the market leaders for over 30 years within the Asia Pacific region. They are seeking a Customer Service Officer to join their team! They have fantastic offices located conveniently close to public transport & offer a supportive working environment in which you can progress and develop.

What's in it for you?
This is a rare opportunity to join an established, empathetic and energetic customer service team. This would allow you to build upon your strong customer service skills and expose you to providing support, advice and solutions to a range of customers' physical, social, mental and financial enquiries and issues. Our client offers in-depth training on the services provided and systems used, and encourage long-term, internal progression.

The Role
As a Customer Service Representative your duties will include but not be limited to:

Managing inbound customer enquiries
Booking appointments for customers
Monitoring and managing an email inbox
Keeping detailed notes on customer conversations and enquiries
Following up with customer enquiries and bookings
Hours: Monday to Friday - Rotating roster from 7:30am - 7:30pm
Salary: $50,000 + Superannuation
Location: Sydney CBD - Close to Town Hall Station

You
As a Customer Service Representative you will have:

Previous experience in a call centre or customer facing role
Exceptional communication skills
An empathetic, resilient and positive approach to customer service
A natural ability to listen and understand customer needs
Excellent attention to detail and data entry skills
Calm and approachable demeanour
Adaptable and able to perform whilst under pressure

How to Apply
Simply click 'Apply Now' to send your resume. Alternatively, contact Chloe at Kennedy Reid on 0477 770 210 for a confidential conversation.

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