Customer Service | IT Help Desk
As the first point of contact for all service desk calls, you will provide a high level of customer service and problem solving capabilities.
Summary about this job
Customer Service - Customer Facing
Company: Ruralco Holdings Limited
Location: Sydney
Work type: Full Time
Salary: Rewarding salary package
Phone: +61-2-7619-1842
Fax: +61-3-8718-5607
E-mail: n\a
Site: n\a
Detail information about job Customer Service | IT Help Desk. Terms and conditions vacancy
- Career progression opportunity
- Customer focussed Helpdesk Support role
- Macquarie Park location
Ruralco Holdings Limited is ASX listed and Australia’s leading agribusiness. With a national footprint of businesses specialising in providing rural customers with products and services in merchandise, fertiliser, wool, livestock, real estate, risk management, water, grain, finance and insurance; ours is a diverse, complex and evolving business. With individual cultures, service models and unique value propositions — we strive to meet the demands of local or regional markets. Our business is well positioned for growth and we are currently offering an exciting opportunity for a customer focused Level 1 IT Service Desk Technician to join our team.
About the Role:
Reporting to the Team Leader you will be the first point of contact for all service desk calls relating to new user set up, software and hardware issues. You will perform troubleshooting and resolve a range of help desk issues communicated via phone, e-mail, or walk-up requests from our employees at head office or across our multiple sites nationally. In addition, you will update and maintain company contacts, set and load computer equipment with required items and prepare computer equipment for operation for new users.
About You:
To be successful you will have some exposure to Level 1 Service desk environments and your best in class customer service skills and problem solving capabilities will ensure your success. You will require knowledge of computer logic and methodology to run computer systems with aptitude in repairs, spy ware and virus removal, hardware, upgrades and troubleshooting. We are keen to hear from jobseekers with a high focus on customer service, problem solving skills, the ability to think outside the square and get the job done.
Does this sound like you?
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