Customer Experience Coordinator - Stones Corner 180049

Summary about this job

Detail information about job Customer Experience Coordinator - Stones Corner 180049. Terms and conditions vacancy

As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team. 
 
Location: Stones Corner - QLD
Job ID: 180049
 
Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination. 
 
You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff. 
 
Your key responsibilities include, but are not limited to:

• First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey 
• Manage appointment scheduling, issue notifications and conduct reminder calls
• Provide administrative support to customer activities i.e. resume updates
• Keep accurate and timely records and maintain databases
• Provide post placement support to customers and employers
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
• Provide administrative support to the team
• Office management duties

 
To be successful in this role, you will have: 

• Excellent customer service and interpersonal skills
• Highly developed administrative and organisational skills
• Exceptional verbal and written communication skills and able to adapt style to suit audience
• Ability to prioritise workload, use initiative and multi-task
• Good problem solving skills and initiative
• A self-motivated, enthusiastic and reliable work style
• Ability to work effectively and collaboratively as part of a team
• High level of computer literacy

 
Candidates with knowledge and use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.
 
We are wanting to hear from candidates who strive to always provide an exceptional customer experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job.  If this sounds like you, then please do not hesitate to apply today.   
   
What we can offer:
We offer our staff attractive salary packaging and employment conditions, staff development programs, Health & Well Being initiatives including the Employee Assistance Program.
 
To apply for this position, and to obtain a position description outlining Key Selection Criteria, please click Apply Now to enter our online recruitment portal. Applicants are encouraged to address the specific Key Selection Criteria in a separate file.  Applictions must include a cover resume, cover letter and quote the Job ID.
 
Applications close Monday July 9th, 2018. 
 

Workways Australia Limited ACN 141 659 734.

 

Please note that the successful applicant will be subject to a satisfactory Fit-2-Work check as a pre-condition of employment. 

  

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

 
Human Resources
Workways Australia Ltd
Ph: (03) 5153 9300 Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, Australian Capital Territory and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples.