Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• Welshpool Branch
• Supportive Team Environment
• Growing global organisation

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading edge technology.

About the Role

We currently have an exciting opportunity for an ambitious Customer Service Representative to join our team based in Perth. In this customer focused role, you will be responsible for establishing and maintaining relationships with customers on behalf of the Company in our Service Department and ensuring customer requirements and needs are exceeded.

Duties & Responsibilities

• Providing superior customer service with a can do attitude.
• Generate new service business for the region through the various sales channels and leads made available to you.
• Follow up and attend to customer enquiries.
• Ensure all customer orders are effectively communicated with the relevant internal customers ensuring customer requirements are exceeded.
• Attend to customer concerns and facilitate resolutions.
• When required, travel across the region to ensure all customer needs and requirements are exceeded.

Skills & Experience

• High energy and motivation to succeed
• Excellent communication skills, both written and verbal
• Excellent negotiation and organizational skills
• Prior experience in customer facing service sales roles
• Ability to communicate with all levels of employees and managers
• Exceptional time management
• Territory sales experience required
• Cold calling experience essential

The Company offers a supportive environment and extensive training tailored to this role to ensure each and every candidate coming into the Company is incentivised to succeed. This allows us to ensure that all customers receive the same high level of customer service across the country.

How to Apply

To apply, please ensure you submit a current Resume including all work experience, education details and extra-curricular activities and a Cover Letter outlining why you have applied for this role, what you can offer and why you feel you would be a good fit for this role with us.