Team Leader - New Client Services
Lead and coordinate a team of call centre based legal support professionals who are the first port of call for new client enquiries to our firm.
Summary about this job
Supervisors/Team Leaders
Company: Slater and Gordon Lawyers
Location: Melbourne
Work type: Contract/Temp
Salary: This team provides professional front-line service
Phone: +61-3-1184-5494
Fax: +61-8-8793-4529
E-mail: n\a
Site: n\a
Detail information about job Team Leader - New Client Services. Terms and conditions vacancy
- Work close to home in our thriving Ringwood Office
- Use and develop your skills in people leadership
- 12 month contract
About us
Slater and Gordon is a leading consumer law firm. We pride ourselves on offering easier access to world class legal services to clients from all backgrounds and socio-economic circumstances.
We are committed to ongoing support, training and development of our staff where continuous learning and innovation fosters a culture of achievement and growth.
Slater and Gordon value high performance. We recognise the contribution of our employees and reward them with a dedicated range of attractive benefits.
The opportunity and role
We are looking for a true people leader to step into a 12-month contract in our Ringwood office.
Reporting to the National Operations Manager, the role of the Team Leader will be to manage a team, with a strong commitment to providing professional front line service and high-quality support for new client enquiries at a respected law firm.
Your duties and responsibilities will include:
- Leading your team to ensure that targets and our clients’ expectations are exceeded
- Coach, mentor and engage your team in company values, objectives and strategy
- Building sustainable business relationships with internal and external stakeholders
- Management of multiple inbound call queues
- Execution of multiple outbound call campaigns
- Real-time shift management
To be successful
You will be an experienced Team Leader with a consultative contact centre-based background.
Your natural ability and passion in leading teams in a fast paced and high pressure working environment will be critical to this role.
Your proven ability in leading change, managing, coaching, mentoring, developing and educating a team will ensure your on going success.
Your resume will display the following skills and experience:
- Experience and success in a similar Team Leader position
- Ideally experience in AVAYA Workforce Optimisation System
- Ideally experience in Salesforce - Classic or Lightening
- A high level of professionalism and exceptional client service skills
- Legal knowledge will be highly regarded
To apply
If you are interested in being considered for this exciting opportunity, please apply for the position via our website. For more information about the position please call Sian on 03 9949 8777