Contact Centre Officer

Summary about this job

Detail information about job Contact Centre Officer. Terms and conditions vacancy

• Perfect opportunity for an experienced operator seeking a new challenge
• Competitive salary on offer
• Convenient CBD location

The Homeloans Group is one of Australia's leading non-bank lenders, with over 30 years of experience. Homeloans specialise in home loans and have a wide range of product which include residential and commercial options to meet the need of all types of customers from first home buyers to investors. We pride ourselves on our service which has seen us win a number of industry awards.

Reporting to the Team Leader, Client Services, the purpose of this role is to be the voice of the Company and assist our customers with any enquiries they might have. 

The successful candidate will be responsible for:

• Answering incoming phone enquiries and providing exemplary customer service
• Maintaining and updating customer information
• Transferring and/or escalating complex calls to the appropriate department
• Conducting proactive outbound calls and providing administrative support, if required

 The successful candidate must have:

• Minimum 2 years' Customer Service experience, preferably within a call centre environment
• Experience within Financial Services & Mortgages will be highly regarded
• A professional telephone manner and brilliant communication skills
• Ability to listen to our customer's needs
• Sound administrative and computer skills, particularly with Outlook, Word, and Excel
• High level of attention to detail and typing accuracy

Apply now for this fantastic opportunity by submitting your resume and a targeted cover letter addressing the above criteria.

Please note that unsolicited applications from recruitment agencies will not be accepted.