Customer Service Manager - ANZ
Fantastic opportunity for an engaging Customer Service Team Leader or Manager to join a leading FMCG business in North Ryde, on a 9 month contract.
Summary about this job
Supervisors/Team Leaders
Company: Page Personnel Finance
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-2708-7901
Fax: +61-2-9495-5112
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager - ANZ. Terms and conditions vacancy
Fantastic opportunity for an engaging Customer Service Team Leader or Manager to join a leading FMCG business in North Ryde. Contract role with immediate start.
Client Details
Our client is a global FMCG business with a large portfolio of Cosmetics and Personal Care products. They take pride in their well-known brands and word class Customer Service, and are currently looking for an experienced Customer Service Manager, to lead and motivate a small team, continuously improve processes, and to ensure customer service is on par with the company standards. This role would suit a highly motivated and engaging people leader with a passion for customer service, and the ability to drive performance, and positive relationships with other business units.
Description
As Customer Service Manager ANZ you will:
- Lead and motivate a team of 4 Customer Service professionals
- Coordinate Australia and New Zealand teams to balance the workload of calls, order entry and claims processing
- Maintain and improve customer service levels, identify and resolve internal & external issues, and drive implementation of corrective actions
- Manage team and individual performance, assess needs for training and provide support & coaching where needed
- Ensure effective communications between Customer Service and other departments
- Provide professional consumer and customer support in all areas of enquiries, product information and complaints
- Coordinate the timely resolution of all customer service issues and non-conformances
- Process manual and EDI orders
- Escalate IT issues and follow up resolution, in order to meet deadlines
Profile
Our client is looking for an engaging Customer Service Team Leader or Manager with:
- Outstanding communication skills and the ability to effectively present ideas and solutions
- Experience in developing and managing a team in a product based environment
- A passion for customer service, and coaching and mentoring a team
- Ability to build and maintain strong relationships with internal and external customers
- Exceptional organisational skills and the ability to work with changing priorities
- Experience in strategy development and implementation
Job Offer
- 9 month maternity leave cover contract
- North Ryde location, with on-site parking
- An attractive salary package and great benefits
- Collaborative and friendly working culture
- Immediate start