COMMUNICATION CENTRE AGENT – LUXURY BRAND .
This role is responsible for providing enchanting service in a competent and professional manner within our Communication Centre (Switchboard).
Summary about this job
Customer Service - Call Centre
Company: Langham Hotel Melbourne
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-3433-3687
Fax: +61-8-8726-9036
E-mail: n\a
Site: n\a
Detail information about job COMMUNICATION CENTRE AGENT – LUXURY BRAND .. Terms and conditions vacancy
About the business
Voted the best city hotel in Australia and New Zealand in Travel + Leisure Magazine for more than 6 years, The Langham, Melbourne is currently recruiting for Club Lounge Attendants to join Melbourne's premier luxury hotel on a fixed term contract through to February 2019 - with the possibility of an extension.
The Langham Hotel Melbourne is currently recruiting for the following role to complete our team:
- Part-time Communications Centre Agent
About the role
Your responsibilities will include:
· Assist with queries over the telephone
· Attend to all incoming calls via the switchboard in a professional and polite manner
· Send & receive guest faxes
· Assist reception with allocation of guest rooms
· Filing and photocopying
· Deal with guest complaints via telephone
Benefits and perks
Benefits
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidized staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.
Flexibility with various shifts is required.
If you think this is the right role for you, apply now! Come join our team!
Skills and experience
For this role, your attributes will be inclusive of the following:
· Aptitude with 5 star guest service
· Have a strong work ethic
· Be very efficient and work well under pressure
· Excellent communication and interpersonal skills
· Superb telephone etiquette
· Proficient in the use of Opera (reservations booking system)
· Proven organisational & time management skills
· Able to work a variety of shifts inclusive of morning / afternoon / overnight shifts
- Candidates must be eligible to work a minimum of 24 hours per week.