Customer Service & Sales Consultant

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service & Sales Consultant

Have you excelled within the sales space and looking for a refreshing change? Spend time truly consulting and forget about the strict KPIs!

Summary about this job

Sales - Outbound

Company: Inject Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-3550-3784

Fax: +61-3-3488-7092

E-mail: n\a

Site:

Detail information about job Customer Service & Sales Consultant. Terms and conditions vacancy

  • Fantastic career progression opportunity!
  • Enjoy work-life balance & management that care!
  • Be involved in changing people's lives!
  • Forget about strict and heavy KPIs
  • Have more meaningful conversations
  • Provide value and be involved in changing lives

About Our Client

Our client is a well-established and thriving RTO who provide training courses to the warehouse and construction industries. With over 18 years of triumph and growth, it’s no surprise to learn they have a serious care factor for the customers.

The company value system is based around compassion and empathy, and truly caring about each and every customer. As a result of this, alongside their hard work and dedication, they are changing people's lives.

The business and team are growing rapidly, so it only makes sense that we’re looking for our next Customer service consultant to jump on board.



Why You Want To Work Here

You’ll be joining an Australian owned and operated family business, with over 18 years of success. Given the education sector may be new to you, you'll be given 1:1 training, coaching and support. Although your customer service and sales skills will give you an excellent head start!

Making the change to inbound calls will allow you to spend time to truly consult, understand and skilfully advise your customers. You will also be encouraged to forge a relationship with the customers, it’s not all about making a sale, it’s about changing the direction of someone’s career.  

You'll be joining at a time where you'll have powerful input and be heard in all suggestions around process improvement and how to increase the customer experience.



About you

First and foremost, you have an incredible ability to instantly forge relationships with customers, which is partly why you've been so successful in the sales space.

Although you absolutely love talking to people, you're looking to move on from the cold calling and hard sales technique, and instead provide something that is truly of value to your customer. 

You also have the ability to naturally instil confidence, and bring back peoples’ spring in their step, which you find nothing short of rewarding. You provide advice from the heart, are looking for your next big career move.  



About the role

Given you will be in a newly created role, you will be given a golden opportunity to have input into the future direction of the team function. You’ll be adding significant value through;
  • Responding to inbound phone calls and emails from potential students
  • Consulting and providing tailored advice around best training and courses
  • Approach every enquiry with the upmost care
  • Progressing payments and deposits
  • Documenting and ensuring follow ups


Selection Criteria 

We are quite flexible to what background and industry you’re from. However, to be successful for this incredible opportunity, you must have the following;
  • Strong level of compassion and empathy
  • Excellent customer service skills
  • Confident selling through features and benefits
  • Excellent IT & Computer skills are highly desirable
  • Positive disposition and energetic personality
  • Committed to process improvement
  • Strong verbal and written communication skills


What’s On Offer


In return for your efforts you'll receive;
  • Enjoy a true work life balance
  • Work in collaboration with a welcoming fun team
  • Multiple career progression areas on offer
  • Management that genuinely care
  • Opportunity to be valued, heard, and have your ideas implemented


What Next

If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing your relevant experience, and what appeals to you about the role.

Respectfully and regretfully, only successful candidates will be notified.

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