Service Coordinator
Exciting opportunity offering the opportunity to drive customer satisfaction with our products and services.
Summary about this job
Customer Service - Call Centre
Company: Concur Technologies (Australia ) Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-3779-3721
Fax: +61-7-9586-8864
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator. Terms and conditions vacancy
- Collaborative and supportive team
- Permanent role with on-going career development opportunities
- Work for a leading global provider of spend & travel management solutions
"Most Innovative Growth Company" Forbes
"Best Enterprise Software Companies to Work For" Forbes
"The Best Apps for Business Travelers" Forbes
"50 Best Iphone Apps" TIME Magazine
"3 Apps that busy CEOs Shouldn't Leave Home Without" Inc.
Some of our wins. By the biggest force behind Concur.Our people.
Who are we?
SAP Concur takes companies of all sizes beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance, and risk. For more than 20 years, our global expertise and industry-leading innovation have kept customers a step ahead with time-saving tools, leading-edge technology, and connected data.
Who do we need?
As a Service Coordinator, you will be the primary point of contact for a defined customer group, working closely with functional and technical subject matter experts to communicate with customers regarding a variety of topics, ranging from support tickets to service performance and opportunities.
What will you do?
As a Service Coordinator, responsibilities include but are not limited to:
- Ensuring clear, consistent communication and accountability for the overall customer communications experience.
- Accountable for end to end implementation engagement to ensure clear, consistent communication throughout the overall customer experience from initiating and managing the onboarding process, gathering of initial business requirements, engagement of internal and external key stakeholders at different stages of the implementation process to proactively identify and monitor potential implementation challenges.
- Manage multiple considerations, inquiries and concerns for clients concurrently, completing assigned tasks on schedule and within the designated timeframe.
Skill set required:
- Experience in a similar client support role accountable for client satisfaction/success in a fast-paced, high volume environment ideally within a Software/Cloud/SaaS organisation
- Strong customer focus with a demonstrated ability to prioritise, plan and manage an accurate workflow to meet deadlines in a timely manner to achieve effective service delivery
- Excellent communication skills with an outcome driven nature exhibiting precision, analysis and high attention to detail in your work
What's in it for you?
There's money to be made, inspirational Leaders to be followed, opportunities take upon to learn, develop and teach, a career path to be taken, a powerful brand to be represented, friendly and dynamic workplace to come into 5 days a week and it's only going to get better!
If you have what it takes to join the team who brought you TripIt, ExpenseIt, Concur Expense, Concur Invoice, Concur Insight and Concur Messaging, we'd love for you to join the Concur family.
Please note due to the high volume of applications, only shortlisted candidates will be contacted. You must be an Australian Citizen/Permanent Resident as visa sponsorship is not available for this role.