Customer Care Officer
We are looking for an experienced Customer Care Specialist who will be responsible for delivering a world class experience to our customers
Summary about this job
Customer Service - Call Centre
Company: Frontline Health Sydney
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-8691-8690
Fax: +61-8-9968-3730
E-mail: n\a
Site: n\a
Detail information about job Customer Care Officer. Terms and conditions vacancy
- Full-Time Position
- Opportunities to advance and develop your career
- Extensive training provided
We are the leading supplier of both dental and animal health consumable products and services across Australia and New Zealand. Innovation has always been, and will always be, at the core of what we do. We are looking an experienced Customer Care Specialist who will be responsible for delivering a world class experience to our customers.
About the role:
• Create customer loyalty through world class service and assisting our customers in a timely manner
• Receive and handle inbound telephone calls from dental customers calling to place orders, inquire about products, return merchandise, obtain quotes
• Influence, negotiate, and position relevant products that could benefit the customers
• Assist with all customer satisfaction related inquires, suggest related products (cross-selling) or upgrade products (up-selling) to the customer to purchase
• Correctly recording information given by the customer into the database.
• Following processes and researching answers to best help the customer.
Skills and Experience Required:
• Experience in a busy sales service and /or Call Centre environment;
• Excellent interpersonal and communication skills (both written and verbal), with the proven ability to build effective relationships
• Demonstrated customer service experience, including the ability to establish positive relationships with all stakeholders, manage enquiries and complaints with sensitivity and discretion, deal with difficult customers and apply conflict resolution principles
• Basic product knowledge and knowledge of dental procedures.
• Highly self-motivated, energetic, positive and helpful
• Ability to work in a fast-paced team environment
• You are a passionate, self-motivated individual who loves helping people whilst also being technically savvy
Benefits:
Competitive remuneration package
Career development opportunities
Frontline Health is a trusted advisor and recruitment partner to the Healthcare sector in Australia. We recognize that our role is to work closely with our clients and candidates (Device / Pharmaceutical & Scientific Companies, Hospitals & Aged Care Facilities) to help secure outstanding talent with the appropriate skill set and fit.
With locally run offices in Sydney, Melbourne, Brisbane, SA, NT and Perth and regional offices in New Zealand we are able to offer you exceptional service from a regional perspective with local expertise.
Front of Mind, Frontline Health - specialist recruiters to the healthcare industry
To apply online, please click on the apply button and attach your CV and Cover Letter preferably in Word format
Alternatively, for a confidential discussion, please contact Katie Stefanovic on +61 (2) 8249 4019 or 0401 908 007, quoting Ref No.148846. Please continue to check our website for other positions available.