Lead Generation Representative - Vodafone Business Centre

Summary about this job

Detail information about job Lead Generation Representative - Vodafone Business Centre. Terms and conditions vacancy

Position: Lead Generation Representative

Reports to: Corporate Sales Manager

This position description should represent your role and responsibilities at the time of appointment, however due to the dynamic nature of our business, your job title, key tasks and responsibilities are likely to evolve over time.  The flexibility to adapt to any changes should be considered a key requirement of working at The Vodafone Business Centre.

Role Purpose:

The Lead Generation Representative is responsible for conducting outbound calls to generate leads for business customers interested in joining the Vodafone Network.  

The role is designed to provide our business customers with a level of personalised service through ethical and sustainable sales efforts and a quality, differentiated customer experience.

The role will involve proactively managing a portfolio of leads through outbound prospecting, building rapport, identifying influencers and key decision makers in converting prospects to build sales pipeline to support the Vodafone Business Centre Sales Team.

Key Responsibilities and Tasks:

• Provide business customers with outstanding customer service through outbound cold calling to targeted prospect opportunities and generate qualified leads.

• Researching, developing and qualifying prospect opportunities through use of sales and CRM tools

• Schedule qualified appointments for the Vodafone Business Team for new business prospects

• Support the Business channel and wider Vodafone Business Centre, working as part of an energetic small team with customer needs front of mind.

• Advise customers on upcoming products, services and special offers

• Achieve individual targets and KPIs where assigned

• Update CRM with all account activity

Preferred Knowledge & Experience Requirements:

• Preferred telephone account management role, or

• Worked within a call centre environment, or

• Cold calling/outbound calling from an active database

• Understanding of Vodafone products, policies and procedures

• Highly motivated, sales and results driven with proven experience in outbound prospecting

• Worked within the telecommunications industry is highly desired (but not essential)

• Ability to work with clients at all levels

• Ability to work within and support a team environment

• Can work autonomously

What we will offer you:

• Flexible working conditions

• Central Port Melbourne location with free parking

• Preferred working hours 10am - 2pm daily (negotiable)

• To join a well established and secure Vodafone Partner

• Training and support

Any questions? Contact Jane on 1300 866 245