Customer Service Officer
Day to day interaction with our customer accounts, responding to internal and external queries
Summary about this job
Customer Service - Call Centre
Company: Cleanaway Operations Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1149-3691
Fax: +61-3-7807-8146
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Full time position – Wetherill Park, NSW
- Great team environment
- Be valued rewarded and recognised
Who we are
Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients.
Your new role
Reporting to the Administration Manager you will be responsible for the day to day interaction with our customer accounts. Your responsibilities will include some of the following:
- Respond to internal and external customer queries
- Daily data entry and processing, time sheets, purchase orders and invoicing etc.
- Filing and archiving documentation associated with records
- Manage customer complaints to resolution, following set procedures
Your skills and experience
The ideal candidate will have previous experience working with a diverse range of stakeholders in a customer service team or office environment. You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure. You will also require the following skills and experience:
- Previous experience in data entry
- Highly organised
- Excellent communication and time management skills
- Intermediate skills in MD office suite is required
- Previous experience using VoIP & CRM tools e.g. Sales Force would be highly regarded
Benefits
- Great team environment
- High performing business – ASX 100 listed
- Training and development opportunities
- Supportive leadership team
- Opportunity for career progression
- Great staff benefits – discounts on private health care
How to apply
Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking Apply.
https://www.cleanaway.com.au/