Customer Experience Representative
Customer Experience Representatives needed for an 18 month term contract within our Award-Winning Contact Centre.
Summary about this job
Customer Service - Call Centre
Company: Sydney Water Corporation
Location: Sydney
Work type: Contract/Temp
Salary: RDO
Phone: +61-3-1957-6770
Fax: +61-7-9814-4743
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Representative. Terms and conditions vacancy
- Based in our Award winning contact center in Liverpool (close to station)
- 18 Month fixed term contract
- $62,850.37 base salary
We are looking for people who want to deliver quality customer experiences for an 18 month term contract within our Award-Winning Contact Centre. We need enthusiastic people who can listen to customers, connect with them and offer innovative first call resolutions. Liverpool maybe a location that means you are close to home and we offer two shift roster patterns providing you with flexibility.
Responsibilities and Duties:
- Playing a key role for Sydney Water by problem solving and working to keep repeat customers happy
- You will have a strong command of the company’s customer service policies
- Work with management to become well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Skills and Qualifications:
- Experience in retail, food service, call centre or related business services
- Good level of computer literacy, MS office, CRM (oracle, sap, Siebel)
- Strong Communications skills both written and verbal
As Australia’s largest water and wastewater service provider we foster an environment of internal mobility opening up some great career opportunities for you.
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing, so we are changing too. Our people and their jobs are as diverse as the communities we serve.