Client Contact Centre Consultant

Summary about this job

Detail information about job Client Contact Centre Consultant. Terms and conditions vacancy

• ASX top 100 with the heart of a start up
• Passionate about supporting a diverse & inclusive workplace culture
• WGEA employer of choice

Got drive? You’ll fit right in.

In 1997 we tried something new - we've been doing it ever since. From humble start-up beginnings, today we're an ASX top 100 with world-class technology and advertising solutions. Not only are we the largest online automotive, motorcycle and marine classifieds business in Australia, we're growing across Latin America and Asia.

The role
Our Client Contact Centre team acts as the direct eyes and ears to our dealer customers through the provision of both general and technical support over the phone, email, and LiveChat. Sitting within out Dealer Services Team, every Client Contact Centre Consultant aims to make each customer experience a positive one by finding a way to say “yes” as often as possible.

What you’ll do

• Provide appropriate advice and product information to all dealer inquiries that you receive in a professional and courteous manner.
• Regularly update customers on how their requests are progressing.
• Record clear and concise notes for all support queries, changes, and tasks completed.
• Keep up-to-date with our product and service offerings so that you can always provide customers with accurate information.

Who we’re looking for

• Previous experience providing support in a call centre role.
• Demonstrated ability to handle difficult customer issues effectively, with the ability to display an appropriate degree of empathy and patience when required.
• An exceptional communicator – you have a clear and articulate speaking voice and great spelling and grammar.
• A highly analytical and data-driven individual who always pays attention to the finer details.
• Exceptional time management skills – you’re a multi-tasking pro and can juggle multiple priorities effectively.

Why apply?

carsales offers extensive opportunities to learn and evolve in a diverse, fast-paced and dynamic environment. We are committed to our people through many ongoing initiatives associated with culture and benefits, career development, health and well-being, community, work-life balance, reward, and recognition. We continually strive to attract and retain the most talented people through a number of programs designed to support learning and development. When you work at carsales you don't just have a job, but you have a rewarding career.

carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage women and men of all ages and background to apply. 

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And just a quick one… 
Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.