Cantonese-speaking Customer Service Advisor
Deliver superior customer service to WEX’s fuel card holders in the Asia-pacific region by using your bilingual Cantonese and English fluency!
Summary about this job
Customer Service - Call Centre
Company: WEX Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2569-9687
Fax: +61-2-5551-1581
E-mail: n\a
Site: n\a
Detail information about job Cantonese-speaking Customer Service Advisor. Terms and conditions vacancy
- Join a global company headed in the U.S & listed on the New York Stock exchange
- Service customers in Hong Kong, Singapore, Guam and Saipan
- Fun, social workplace with morning teas, monthly drinks, social club activities!
Due to expansion into the Asia Pacific region, WEX Australia is seeking a bilingual Cantonese & English speaking Customer Service Advisor to join our team that provides exceptional customer service to our Hong Kong, Singapore, Guam and Saipan-based customers.
Leverage your bilingual fluency to support our overseas fuel card customers by resolving queries and complaints over the phone and in writing, ensuring the achievement of the team's KPIs and WEX's continued reputation in the market as a leader in customer service.
Whilst some experience in a call centre environment is ideal, what we are really looking for is someone who gets a genuine kick out of providing a first-class customer experience. You will thrive in a fast-paced and varied role, and demonstrate a strong team-focus with the ability to commit to a rotating roster (Monday to Friday between 8:00am – 9:00pm) and public holiday work (for which you will receive a higher pay).
Fluency in Cantonese and English are essential, while additional fluency in Mandarin is preferable.
Why do our employees choose us?
Watch our video to see why our employees choose to work at WEX Australia!
- Enjoy work-life balance – no more overnight or weekend work, or shifts that end at midnight! You will be paid overtime rates for public holiday work
- Be invested in – receive in-depth, hands-on training and support from an experienced Team Leader and friendly team. We support personal development and career growth within WEX, and take pride in our regular stories of promoting from within!
- Kick-start your career in the financial services industry – we welcome recent graduates or retail/hospitality customer service talent who want to take their first step into a corporate environment
- Be embraced within a diverse and inclusive culture
- Great location – easy access to public transport and walking distance to Camberwell Junction shops
- Ask us about our benefits! WEX Australia employees enjoy:
- Generous superannuation contributions up to 12.5% and salary continuance, life and disability cover (conditions apply)
- Health & wellbeing initiatives including group fitness classes, cash rewards and free flu vaccinations
- Multiple reward & recognition programs including an annual bonus scheme
- Volunteer time off and other charity-related activities
- An active social club, monthly morning teas and Friday night drinks
Do YOU want to be part of our story?
To apply please provide a CV and Cover Letter outlining your bilingual fluency, customer service experience and why you think you are a great fit for this role! (Applications without a Cover Letter Criteria will not be considered)
Applications close 9:00am Monday 16 July 2018, however applications may be reviewed and candidates interviewed prior to the closing date.
The successful candidate will be required to undergo a National Criminal Record Check and to provide proof of entitlement to work in Australia.